Frequently Asked Questions

Santa's Schedule

November 20 – December 19
Monday – Thursday 11:00pm – 7:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)
Friday – Saturday 11:00am – 8:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)
Sunday 11:00am – 6:00pm (Break 2:00pm – 2:30pm)

December 20 – 23
Daily 11:00am – 8:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)

December 24 9:00am – 5:00pm (Break 1:30pm – 2:00pm)

Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!


Q- What are the dates and times for Santa Visits?

A- See calendar above


Q- Where is Santa Located?

A- Santa’s Workshop is located in Center Court, near Kohl’s


Q- Is my family required to wear a mask?

A- Per Washington state mask mandate, masks are to be worn inside the building. Once in the set, masks can be removed while photos are taken but must be put back on prior to exiting Santa’s workshop


Q- May I just show up and wait in line?

A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.


Q- Can I make an appointment at the set?

A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.


Q- Is there a cost to making an appointment with Santa?

A-The appointment portal requires a $15 deposit. Your deposit includes your special time with Santa and a $15 credit towards any digital photo purchase.


Q- What if I need to change my appointment after I book?

A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.


Q- May I cancel my appointment?

A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.


Q- What if my child gets sick?

A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.


Q- Where do I park?

A- Parking outside of the main entrance near Spectrum and The Cascade Garden Shop is encouraged for ease of locating the set


Q- Are there restrooms at or near the photo area?

A- Restrooms are located on the main level near Q Nails.