Frequently Asked Questions

Santa's Schedule

November 17
Santa Arrival Event – 6:00pm

November 18 – December 15 (Closed Thanksgiving)
Monday – Thursday 12:00pm – 8:00pm (Breaks 1:30pm – 2:15pm & 4:15pm – 5:00pm)
Friday – Saturday 11:00am – 8:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)
Sunday 11:00am – 7:00pm (Break 2:00pm – 2:45pm & 4:15pm – 5:00pm)

December 16 – 23
Monday – Thursday 11:00am – 8:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)
Friday – Saturday 11:00am – 9:00pm (Breaks 2:00pm – 2:45pm & 4:15pm – 5:00pm)
Sunday 11:00am – 8:00pm (Break 2:00pm – 2:45pm & 4:15pm – 5:00pm)

December 24
9:00am – 4:00pm (Break 12:00pm – 1:00pm)

Santa Paws
November 29 & December 6
6:00pm – 8:00pm

Q- Where is Santa Located?
A- Santa’s magical wonderland workshop is in Center Court between Morgan Jewelers and Journeys Kidz, out front of Kohl’s.


Q- May I just show up and wait in line?

A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day..


Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.


Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.


Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.


Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.


Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.


Q- Where do I park?

A- Valley Mall has ample convenient complimentary parking. For quickest access to Santa’s workshop, park near Spectrum and The Cascade Garden shop or Kohl’s.