Frequently Asked Questions

Santa’s Schedule

November 17
12:00pm – 8:00pm

November 18 – December 23 (Closed Thanksgiving)
Monday – Thursday 3:00pm -8:00pm (Break 5:00pm – 5:15pm)
Friday – Saturday 12:00pm – 8:00pm (Break 3:30pm – 4:00pm)
Sunday 12:00pm – 7:00pm (Break 3:30pm – 4:00pm)

December 24 No Reservations Walk-ins Only
9:00am – 5:00pm (Break 1:00pm – 2:00pm)

Santa Paws Pet Photo Nights
Tuesdays 5:00pm – 8:00pm

Q- Where is Santa Located?
A- 620 Collection Blvd., Suite 2115. Just past Ulta and Jump 'n Jammin, across from Bowlero.

Q- May I just show up and wait in line?

A- Yes. While reservations are mandatory, walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, you can do so up to one hour before your scheduled time. Simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button. If you need assistance with a reschedule contact us at

Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- Closest parking lot is on Portico Way near Ulta and Jump 'n Jammin. Parking is also available in any of the common area lots.