Southlake Mall
Book Your Reservation with Santa
Reservations are strongly recommended – walk-ins allowed as schedule permits but cannot be guaranteed. To book your reservation, select your preferred date and time below.
A $20 deposit is required at time of booking. Your deposit includes your visit with Santa and a $20 credit towards your purchase of photos and/or digital download.
**One reservation per family (up to 5 children)
Multiple families each need their own reservation **
Santa’s Schedule
November 21
1:00pm – 5:00pm
November 22
11:00am – 8:00pm (Break 3:00 – 4:00)
November 23
11:00am – 6:00pm (Break 3:00 – 3:30)
November 24 – December 7 (Closed Thanksgiving)
Monday – Thursday 12:00pm – 8:00pm (Break 3:00 – 4:00)
Friday – Saturday 11:00am – 8:00pm (Break 3:00 – 4:00)
Sunday 11:00am – 7:00pm (Break 3:00 – 4:00)
December 8 – 18
Monday – Saturday 11:00am – 8:00pm (Break 3:00 – 4:00)
Sunday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
December 19 – 23
Daily 10:00am – 8:00pm (Break 3:00pm – 4:00pm)
December 24
9:00am – 5:00pm (Break 12:30pm – 1:30pm)
Pet Night
November 24
December 1, 8, & 15
4:00pm – Close
Sensory Santa
November 30 & December 7
9:30am – 10:30am
The Grinch Event – No Grinch Only Photos
December 2
4:00pm – 8:00pm
Frequently Asked Questions
Q- Where is Santa Located?
A- Lower Level Center Court near Macy’s and Pandora.
Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.
Q- Can I make an appointment at the set?
A- Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Lower Level parking lot near the mall entrance and Forever 21.