Frequently Asked Questions

Santa's Schedule

November 18 – 19
Saturday – Sunday 3:00pm – 7:00pm

November 20 – December 10 (Closed Thanksgiving)
Monday – Thursday 3:00pm – 7:00pm
Friday – Sunday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)

December 11 – 17
Monday – Thursday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Friday – Saturday 11:00am – 8:00pm (Break 3:00pm – 4:00pm)
Sunday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)

December 18- 23
Daily 10:00am – 8:00pm (Break 3:00pm – 4:00pm)

December 24
10:00am – 6:00pm (Break 2:00pm – 2:30pm)

Pet Night
11/27, 12/4 & 12/11
4:00pm – Close

Q- Where is Santa Located?
A- Santa’s in a new location this year, not far from where he was previously.
1555 Simi Town Ctr Way, Suite 200, Center Court behind the Christmas Tree on the back right side

Q- May I just show up and wait in line?
A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment includes your visit with Santa (2) 5×7 Prints and a Digital Download of all your images. Book your day of visit on or before December 2nd for $39.95. Bookings for visits December 3rd – 24th will be $49.95. Additional prints will be available for purchase at the Santa set.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Parking near Larsen’s Steakhouse