Frequently Asked Questions

Santa's Schedule

November 14 11:00am – 7:00pm

November 15 – 18 CLOSED

November 19-20 11:00am – 8:00pm

November 21 11:00am-10:00pm*

November 22-25 CLOSED

November 26-27 9:00am – 9:00pm

November 28 11:00am – 7:00pm

November 29-30 CLOSED

December 1 – 19
Monday – Saturday 10:00am – 9:00pm
Sunday 11:00am – 7:00pm (December 5 11am – 10pm*)

December 20 – 23 9:00am – 9:00pm

December 24 9:00am – 7:00pm

December 25 CLOSED

Three Kings Photo Hours

December 26 – 31
Sunday 11:00am – 7:00pm
Monday – Thursday 11:00am -8:00pm
Friday 11:00am – 7:00pm

January 1 CLOSED

January 2 – 5
Sunday 11:00am – 7:00pm
Monday – Wednesday 11:00am – 9:00pm

Q- What are the dates and times for Santa Visits?
A- See calendar above

Q- Where is Santa Located?
A- 1st Level – Grand Court 1er Nivel – Atrio Central

Q- Is my family required to wear a mask?
A-Yes face masks are required

Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?
A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A-The appointment portal requires a $20 deposit. Your deposit includes your special time with Santa and a $20 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?
A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Closest entrances are The Cheesecake Factory or the JC Penney entrance.

Q- Are there restrooms at or near the photo area?
A- Yes, restrooms are located on the 1st Level by South Restaurants and the closest ones are on the 3rd level in the Food Court.