Frequently Asked Questions

Santa's Schedule

November 12 11:00am – 9:00pm

November 13 11:00am – 7:00pm

November 14 – 17 CLOSED

November 18 – 19 11:00am – 9:00pm

November 20 11:00am-10:00pm* Pet Night

November 21-24 CLOSED

November 25-26 11:00am – 9:00pm

November 27 11:00am – 7:00pm

November 28-30 CLOSED

December 1 – 17
Monday – Saturday 10:00am – 9:00pm
Sunday December 4 11:00am – 10:00pm *Pet Night
Sunday December 11 9:00am – 7:00pm *Breakfast with Santa

December 18 11:00am – 7:00pm

December 19 – 23 9:00am – 9:00pm

December 24 9:00am – 7:00pm

December 25 CLOSED

Pet Night
November 20 & December 4

7:00pm – 10:00pm

Breakfast with Santa
December 11

9:00am – 11:00am

Three Kings Photo Hours

December 26 – 31
Monday – Friday 11:00am – 8:00pm
Saturday 11:00am – 7:00pm

January 1 CLOSED

January 2 – 5
Monday – Thursday 11:00am – 9:00pm

Q- Where is Santa Located?
A- 1st Level – Grand Court 1er Nivel – Atrio Central


Q- May I just show up and wait in line?

A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.


Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.


Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.


Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.


Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.


Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.


Q- Where do I park?

A- Closest entrances are The Cheesecake Factory or the JC Penney entrance.