Frequently Asked Questions
November 19 – December 18
Monday – Thursday 3:00pm – 7:00pm (Break 5:00 – 5:15)
Friday – Saturday 10:00am – 7:00pm (Break 2:00 – 3:00)
Sunday 11:00am – 6:00pm (Break 2:30 – 3:00)
December 19 – December 23
Monday – Friday 10:00am – 7:00pm (Break 2:00 – 3:00)
Q- Where is Santa Located?
A- 330 Palladio Pkwy, Suite 2001
Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.
Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.
Q- What form of payment is accepted at the Santa Photo set?
A- We accept cash or credit card as payment.
Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- Is there an age limit?
A- No, Santa will be welcoming infants, children and adults. Each booking is for up to 5 people. If there are more than 5 in your group you will need to make an additional reservation.
Q- Are pets allowed?
A- Pets are allowed in your photo with Santa.
Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Parking garage across the street that can be accessed from E. Bidwell St.