Frequently Asked Questions
November 26 – December 23
Monday – Thursday 3:00pm – 7:00pm
Friday – Saturday 10:00am – 7:00pm (Break 3:00 – 4:00)
Sunday 11:00am – 6:00pm (Break 3:00 – 3:30)
Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!
Q- What are the dates and times for Santa Visits?
A- See calendar above
Q- Where is Santa Located?
A- The Photo location can be found on your booking confirmation. Palladio Guest Services is located at 410 Palladio Pkwy, Ste 1601 Folsom, CA 95630. If you have questions, please call 916-542-7408.
Q- Is my family required to wear a mask?
A- Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken. Current CDC rules will be followed.
Q- May I just show up and wait in line?
A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.
Q- Is there a cost to making an appointment with Santa?
A-The appointment portal requires a $15 deposit. Your deposit includes your special time with Santa and a $15 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Parking Garage off E. Bidwell St.
Q- Are there restrooms at or near the photo area?
A- Yes there are restrooms inside Barnes & Noble and across the street from Charming Charlie.