Frequently Asked Questions
Santa's Schedule
November 17
12:00pm – 7:00pm (Break 1:00pm-1:15pm; 5:00pm-5:15pm)
November 18 – December 10
Monday & Tuesday CLOSED
Wednesday – Thursday 11:00am – 7:00pm (Break 1:00pm-1:15pm; 5:00pm-5:15pm)
Friday – Saturday 11:00am – 8:00pm (Break 1:00pm-1:15pm; 5:00pm-5:30pm)
Sunday 12:00pm – 7:00pm (Break 1:00pm-1:15pm; 5:00pm-5:15pm)
December 11 – December 14
Daily 10:00am – 8:00pm (Break 12:00pm-12:30pm; 5:00pm-5:30pm)
December 15 – 23
Monday – Saturday 10:00am – 9:00pm (Break 12:00pm-12:30pm; 5:00pm-5:30pm)
Sunday 12:00pm – 7:00pm (Break 1:00pm-1:15pm; 5:00pm-5:15pm)
December 24
9:00am – 6:00pm (Break 12:00pm-12:30pm; 4:00pm-4:15pm)
Frequently Asked Questions
Q- Where is Santa Located?
A- Santa is located on the first floor inside the former J.Crew space near the mall’s main entrance by Cosmic Golf. Be on the lookout for signage once inside the mall to direct you to Santa’s Workshop
Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.
Q- Can I make an appointment at the set?
A- Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A- While there is no cost to securing an appointment with Santa, the portal requires a $20.00 deposit that is applied towards any photo and/or digital photo purchase.
Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Parking is conveniently located near the mall main entrance by Cosmic Golf, the former American Girl space.