Frequently Asked Questions
Santa’s Schedule
November 11
6:00pm – 9:00pm
November 12 – 20
Monday – Thursday 10:00am – 8:00pm (Santa Mike 1pm-4pm)
Friday – Saturday 10:00am – 9:00pm (Santa Mike 1pm-4pm)
Sunday 11:00am – 6:00pm (Santa Mike 1pm-3pm)
November 21-23
Monday – Wednesday 10:00am – 9:00pm (Santa Mike 1:00pm-4:00pm)
November 25 – 27
Friday 9:00am – 9:00pm (Santa Mike 12pm-4pm)
Saturday 10:00am – 9:00pm (Santa Mike 1pm-4pm)
Sunday 11:00am – 6:00pm (Santa Mike 12pm-3pm)
November 28 – December 15
Monday – Saturday 10:00am – 9:00pm (Santa Mike 1pm-4pm)
Sunday 11:00am – 7:00pm (Santa Mike 12pm-3pm)
December 16 – 18
Friday – Saturday 9:00am – 9:00pm (Santa Mike 12pm-4pm)
Sunday 11:00am – 9:00pm (Santa Mike 2pm-4pm)
December 19 – 23
Daily 9:00am – 10:00pm (Santa Mike 12pm-5pm)
December 24
9:00am – 6:00pm (Santa Mike 12pm-3pm)
Santa Arrival
November 11
5pm – 6pm (photos following until 9:00pm)
Pet Night – Reservations Suggested
November 22, 23, 29, 30, December 6 & 7
5:30pm – 8:30pm
Quiet Time with Santa – Reservations Required
November 27, December 4 & 11
9:00am – 11:00am
Q- Where is Santa Located?
A- Center Court
Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.
Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
