Frequently Asked Questions

Santa’s Schedule

November 18 6:15pm – 8:00pm

November 19 – 23
Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 11:00am – 6:00pm (Break 2:00pm – 3:00pm)
Monday – Wednesday 2:00pm – 7:00pm

November 25 – 27
Friday 10:00am – 7:00pm (Break 3:00pm – 4:00pm)
Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 11:00am – 6:00pm (Break 2:00pm – 3:00pm)

November 28 – December 17
Monday – Saturday 11:00am – 8:00pm (Break 3:00pm – 4:00pm)
Sunday 11:00am – 6:00pm (Break 2:00pm – 3:00pm)

December 18 – 23
Sunday 11:00am – 7:00pm (Break 2:00pm – 3:00pm)
Monday – Friday 10:00am – 8:00pm (Break 1:00pm – 1:45pm; 5:00pm – 5:45pm)

December 24
10:00am – 5:00pm (Break 1:00pm – 2:00pm)

Pet Night – Reservations Required
November 27 6:30pm – 7:30pm
December 18 7:30pm – 8:30pm

Sensory Santa – Reservations Required
December 4 & 11
8:30am – 10:30am

Q- Where is Santa Located?
A- Center Court in front of JCPenney

Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $25.00 deposit. Your deposit includes your special time with Santa and a $25.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Suggested parking is between Dick’s Sporting Goods and Red Lobster