Frequently Asked Questions

Santa Photo Hours

November 20 -December 16
(Closed Thanksgiving Day)
Monday – Saturday 11:00am – 7:00pm (Break 1:00pm – 1:45pm; 4:00pm – 4:45pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 17 – 23
Daily 11:00am – 8:00pm (Break 1:00pm – 1:45pm; 4:00pm – 4:45pm)

December 24 9:00am – 5:00pm (Break2:00pm – 2:30pm)

Pet Night

Wednesday, December 1, 8 & 15
4:00pm – 7:00pm

Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!

Q- What are the dates and times for Santa Visits?

A- See calendar above

Q- Where is Santa Located?

A- Lower level next to L.L. Bean

Q- Is my family required to wear a mask?

A- Colonie Center is following all government mandates regarding face coverings in the common area. Individuals wearing face coverings may remove them during photos with Santa.

Q- May I just show up and wait in line?

A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?

A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?

A-The appointment portal requires a $20 deposit. Your deposit includes your special time with Santa and a $20 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- Entrance for parking is the center entrance next to L.L. Bean.

Q- Are there restrooms at or near the photo area?

A- Yes, restrooms and a family lounge on the lower level down the hallway next to Sephora.