Colonie Center
Book Your Reservation with Santa
Reservations are strongly recommended – walk-ins allowed as schedule permits but cannot be guaranteed. To book your reservation, select your preferred date and time below.
A $20 deposit is required at time of booking. Your deposit includes your visit with Santa and a $20 credit towards your purchase of photos and/or digital download.
**One reservation per family (up to 5 children)
Multiple families each need their own reservation **
Santa Photo Hours
November 22 -December 18 (Closed Thanksgiving Day)
Monday – Saturday 11:00am – 7:00pm (Break 1:00pm – 1:45pm; 5:00pm – 5:45pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)
December 19 – 23
Monday – Saturday 11:00am – 8:00pm (Break 1:00pm – 1:45pm; 5:00pm – 5:45pm)
Sunday 11:00am – 7:00pm (Break 1:00pm – 1:45pm; 5:00pm – 5:45pm)
December 24 (Walk-ins Only)
9:00am – 5:00pm (Break 2:00pm – 2:30pm)
Santa’s Grand Arrival
November 22
12:00pm – 1:00pm (Set to open after)
Pet Night (Walk-ins Only)
November 26 & December 3, 10
3:00pm – 7:00pm
Sensitive Santa (Reservations Only)
November 30 & December 14
9:00am – 11:30am
Q- Where is Santa Located?
A- Lower level next to L.L. Bean
Q- May I just show up and wait in line?
A- Reservations are required for this event. There are limited spaces available. If you arrive without a reservation, the staff will do their best to book you into an open space, if available.
Q- Is there a cost to making an appointment with Santa?
A-The appointment portal requires a $20 deposit. Your deposit includes your special time with Santa and a $20 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Closest entrance is next to L.L. Bean.