Frequently Asked Questions

Santa’s Schedule

November 18 – December 15 (Closed on Thanksgiving)
Monday – Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 11:00am – 6:00pm (Break 2:00pm – 2:30pm)

December 16 – 23
Daily 11:00am – 8:00pm (Break 3:00pm – 4:00pm)

December 24
9:00am – 4:00pm (Break 12:30pm – 1:00pm)

Santa Arrival
November 18
10am – 12pm

Santa Paws
November 29, December 6 & 13
All day

Soothing Santa
December 3 & December 10
9am – 11am

Q- Where is Santa Located?
A- Santa is in the Shoe Dept. Court.


Q- May I just show up and wait in line?

A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.


Q- Can I make an appointment at the set?

A- Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.


Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $25.00 deposit. Your deposit includes your special time with Santa and a $25.00 credit towards any digital photo purchase.


Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.


Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.


Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.


Q- Where do I park?

A- Closest parking is by the movie theater and Sephora.