Frequently Asked Questions
November 20 – December 23
Sunday – Thursday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Friday – Saturday 11:00am – 8:00pm (Break 3:00pm – 4:00pm)
December 24 9:00am – 4:00pm (Break 12:00 – 12:30)
Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!
Q- What are the dates and times for Santa Visits?
A- See calendar above
Q- Where is Santa Located?
A- Santa’s Cozy Cottage is re-imagined along Regal Road.
Q- Is my family required to wear a mask?
A- Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken.
Q- May I just show up and wait in line?
A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.
Q- Can I make an appointment at the set?
A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A-The appointment portal requires a $15 deposit. Your deposit includes your special time with Santa and a $15 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Parking is free and ample in the covered Parking Garage near The Container Store, or in any of our open parking spaces throughout the Village.
Q- Are there restrooms at or near the photo area?
A- Family restrooms are located next to MAC cosmetics. The Nursing Mothers’ Lounge is conveniently located within the women’s restroom.