Frequently Asked Questions

Santa Photo Hours

November 17
6:00pm Santa Arrival Event

November 18
3:00pm – 8:00pm (Break 5:30pm – 6:00pm)

November 19 – 28
Monday – Saturday12:00pm – 8:00pm (Break 3:30pm – 4:00pm)
Sunday 12:00pm – 6:00pm (Break 3:30pm – 4:00pm)

November 29 – December 18
Monday – Friday 3:00pm – 8:00pm (Break 5:30pm – 6:00pm)
Saturday12:00pm – 8:00pm (Break 3:30pm – 4:00pm)
Sunday 12:00pm – 6:00pm (Break 3:30pm – 4:00pm)

December 19 – 23
Daily 12:00pm – 8:00pm (Break 3:30pm – 4:00pm)

December 24
10:00am – 4:00pm (Break 1:00pm – 1:30pm)

Pet Night

4:00pm – 8:00pm

Q- Where is Santa Located?
A- Santa’s house is in Fountain Square near the Christmas Tree and Ice Rink.

Q- May I just show up and wait in line?

A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day..

Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- In the public parking around the center.