A : The appointment scheduler reduces the wait time and is the best way to offer a relaxed stress-free experience for all visitors.
A: No, all visits with Santa are by appointment only for 2019.
A: Yes, if you arrive without an appointment, the staff will assist you in scheduling an appointment. Please be aware it may not be that same day.
A: A $20 deposit is required when you book your appointment. Your deposit includes your visit with Santa and $20 credit towards photos or digital download purchased at the photo set. There is no cash back at the set.
A: When you book your appointment you will create an account in the system. If you need to change your appointment, simply “Sign in” to your account by clicking the link in your confirmation email or clink the sign in button on the scheduler and enter your email address and password. You then click on the link “Customer Area” at the bottom of the page.
A: Yes, but there are no refunds for cancellations or no-shows. If you need to change your appointment time, please log in to your account and change your appointment while times are still available. Do not cancel then rebook a new appointment because you will have to pay again. We cannot transfer payments.
A: If your child gets sick the day of the appointment, you should call 800-210-7698 x101 at least 2 hours prior to. Your scheduled appointment. While we cannot guarantee we can reschedule your appointment, we will. Make every effort to try to accommodate you on another day.
A: Please check in 5 to 10 minutes early not much more than that since the staff will be working with other families with an earlier appointment time. Plan ahead and leave time for parking.
A: If you are more than 10 minutes late for your appointment, we may need to reschedule your appointment for another day. We will do our best to accommodate. As we get closer to Christmas we may not be able to get you in or rebook you.
A: Santa’s 2019 hours are:
Claus & Paws: 11/20, 11/27, 12/4, 12/11, 12/18
A: NO, visits with Santa will be on a first come first served. Santa will leave promptly at 6pm on Christmas Eve. He has a big night ahead of him.
A: Yes, every Wednesday is Pause and Claws Pet Photo Day. An appointment is still required. We ask that you limit your pet photos to well behaved, leashed people friendly pets.
A: No, however there are restrooms close to Santa’s house.