Frequently Asked Questions

Santa’s Schedule

November 19 5:30pm – 9:00pm

November 20 Closed

November 22 – 24
Monday – Wednesday 4:00pm -7:00pm

November 25 – December 18
Monday – Thursday 2:00pm – 7:00pm
Friday – Saturday 11:00am – 7:00pm
Sunday 11:00am – 6:00pm

December 19 – 23
Monday – Friday 10:00am – 7:00pm

December 24 9:30am – 4:00pm

Sensory Santa
December 10
8:00am – 10:30am

Q- Where is Santa Located?
A- Guest Services at the Clock Tower – located on Main St.

Q- May I just show up and wait in line?
A- Yes. Reservations will be available limited dates & hours, Walk-ins are welcome during all hours listed above.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Parking is on Main Street and in the lots to the East and West of the Clock Tower.