Frequently Asked Questions
November 26 – December 16
Monday-Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)
December 17 – 23
Daily 11:00am – 8:00pm (Break 3:00 – 4:00)
December 24 9:00am – 5:00pm (Break 12:00 – 1:00)
Due to Covid 19, there will be changes to our operation this year to incorporate safety protocols – but our goal is still to provide your family with a wonderful experience!
Q- What are the dates and times for Santa Visits?
A- See calendar above
Q- Where is Santa Located?
A- Main Court, Level 1, across from World Gym.
Q- Is my family required to wear a mask?
A- Currently masks are not required. We will update these FAQ’s if that changes.
Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.
Q- Can I make an appointment at the set?
A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.
Q- Is there a cost to making an appointment with Santa?
A-The appointment portal requires a $20 deposit. Your deposit includes your special time with Santa and a $20 credit towards any digital photo purchase.
Q- What if I need to change my appointment after I book?
A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.
Q- May I cancel my appointment?
A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.
Q- What if my child gets sick?
A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.
Q- Where do I park?
A- Free parking is available throughout the center, parking in the Macy’s Parking Garage will provide the easiest access.
Q- Are there restrooms at or near the photo area?
A- Yes, restrooms are located at nearby Macy’s Furniture Gallery.