November 27 – December 17
Monday – Thursday 11:00am – 1:00pm
Monday – Thursday 1:00pm – 7:00pm
Friday-Saturday 11:00am – 8:00pm
Sunday 12:00pm – 6:00pm
December 18 – 23
Friday – Saturday 10:00am – 8:00pm
Monday – Wednesday 10:00am – 12:00pm
Monday – Wednesday 12:00pm – 8:00pm
9:00am – 5:00pm
Frequently Asked Questions
Here are the answers to the more frequently asked questions:
Q: What exactly is a in person contactless experience?
A: Children will have no physical contact with Santa. Santa will still be in the photos and will still be able to chat with the children and hear their wishes, but there will be no physical contact. This includes sitting on Santa’s lap, hugging Santa, etc. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.
Q: Is my family required to wear a mask?
A: Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s)will need to go back on once the photos have been taken. Local and state CDC rules will be followed.
Q: How will the photos look?
A: This year, Santa’s photographer elves have some great ideas for getting some magical photos – while still keeping everyone safe. The set will have some modifications as far as distance to Santa and possibly Plexi-glass will be on the set.
Q: Where is the Santa located at Merced Mall?
A: Center Court Area.
Q: How does the booking system work?
A: Simply choose the time that works best for your family and follow the instructions to complete the booking process. You will receive an email confirmation with a link and pass-code for the virtual visit. You will also receive a reminder the day before your appointment.
Q: Is there a cost to make an appointment with Santa?
A: The appointment booking portal requires a payment of $25 for a virtual experience when you book your appointment. First come first serve if you wish to visit Santa IN PERSON at the set.
Q: What if I need to change my appointment after I book?
A: When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account and do so or use the link in your confirmation email to do so. Please be sure to log in and change your appointment rather than booking a new appointment. There will be no refunds for booking multiple appointments. Keep in mind that you may only re-book your appointment while time slots remain available.
Q: Can I cancel my appointment?
A: There are no refunds if you cancel within 72 hours of your scheduled appointment or if you no-show. You will be able to log in to your account and change your appointment while time slots are available as long as you do so at least one hour prior to your appointment.
Q: Where do I park for my in person visit?
A: The Main Entrance parking lot facing Olive Avenue.
Q: Do I need to make an appointment to visit with Santa on Christmas Eve?
A: Yes, all virtual visits with Santa are by appointment only. If your family would like to visit on Christmas Eve, we suggest you book your appointment early, as this date has booked up quickly in years past. First come first serve for visits with Santa in person at the set.
Q: Can we use our personal camera or video recorder when we visit Santa?
A: With purchase of a minimum photo package..
Q: Can pets visit Santa?
A: Yes. Well behaved, leashed or crated and people friendly pets are welcome as part of family photos or for pet photos with Santa.
Q: What steps are you taking to make sure that visitors are not exposed to Covid 19?
A: The safety of our guests and staff is top priority. The following processes will be used to keep the photo space clean and safe:
• The set will be thoroughly cleaned twice daily including all common areas and restrooms.
• High touch points such as door handles and counters will be cleaned after each guest.
• Hand sanitizer will be provided in the entrance atrium and photo printing area as well as in the restrooms.
• Families visiting will be distanced as they move through the process.
• Staff members will be wearing masks.
• All guests over the age of 2 should wear masks when entering and exiting the set.
• Families will be distanced from Santa during the photo process.