Frequently Asked Questions

Santa’s Schedule

November 22 – December 7 (Closed Thanksgiving day)
Monday – Thursday 11:00am – 7:00pm (Break 2:00pm – 3:00pm)
Friday-Saturday 10:00am – 8:00pm (Break 2:00pm – 3:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 8 – December 23
Monday – Thursday 11:00am – 8:00pm (Break 2:00pm – 3:00pm)
Friday – Saturday 10:00am – 8:00pm (Break 2:00pm – 2:30pm; 5:00pm – 6:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 24 9:00am – 4:00pm (Break 12:00pm – 12:30pm)

Tree Lighting (No Photos)
November 21
6:00pm – 8:00pm

Pet Night
December 3 & 10
3:00pm – Close

Q- Where is Santa Located?
A- Space 875, next to Warby Parker.

Q- May I just show up and wait in line?
A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment includes your visit with Santa and a Digital Download of all your images. Book your day of visit on or before November 30th for $40.00. Bookings for visits December 1st – 24th will be $45. Additional prints will be available for purchase at the Santa set.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- In the parking garage.