Frequently Asked Questions

Santa’s Schedule

November 18 1:00pm-7:00pm

November 19 – December 9
Monday – Thursday 11:00am – 7:00pm (Break 2:00pm – 3:00pm)
Friday-Saturday 10:00am – 8:00pm (Break 2:00pm – 3:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 10 – December 23
Monday – Thursday 11:00am – 8:00pm (Break 2:00pm – 3:00pm)
Friday – Saturday 10:00am – 8:00pm (Break 2:00pm – 2:30pm; 5:00pm – 6:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 24 9:00am – 4:00pm (Break 1:00pm – 1:30pm)

Pet Night

November 29 & December 6 3:00pm – Close

Q- Where is Santa Located?
A- Space 815, next to Vineyard Vines

Q- May I just show up and wait in line?
A- Reservations are required. If you arrive without a reservation, the staff will do their best to book you into an open space, if available, or book you for a later day.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment includes your visit with Santa and a Digital Download of all your images. Book your day of visit on or before December 2nd for $35.00. Bookings for visits December 3rd – 24th will be $40. Additional prints will be available for purchase at the Santa set.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Garage behind space 815.