Frequently Asked Questions

Santa’s Schedule

November 26 – November 27 11:00am – 8:00pm

November 28 12:00pm – 6:00pm

November 29-30 CLOSED

December 1 – 2 11:00am – 7:00pm

December 3 – 4 11:00am – 8:00pm

December 5 12:00pm – 6:00pm

December 6 CLOSED

December 7 – Toddler Tuesday Event 11:00am – 11:30am

December 7 – CLOSED after Event

December 8 – 9 11:00am – 7:00pm

December 10 – 11 11:00am – 8:00pm

December 12 12:00pm – 6:00pm

December 13 CLOSED

December 14 – Toddler Tuesday Event 11:00am – 11:30am

December 14 11:30am – 7:00pm

December 15 – 17 11:00am – 7:00pm

December 18 – 23 11:00am – 8:00pm

December 24 10:00am – 4:00pm


Q- What are the dates and times for Santa Visits?

A- See calendar above


Q- Where is Santa Located?

A- Santa House will be located in Suite E6 on the main concourse, just around the corner from the Keiki Corner Play Area.


Q- Is my family required to wear a mask?

A-We will be following current CDC & County Health Dept guidelines regarding masks


Q- May I just show up and wait in line?

A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.


Q- Can I make an appointment at the set?

A-Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.


Q- Is there a cost to making an appointment with Santa?

A-The appointment portal requires a $15 deposit. Your deposit includes your special time with Santa and a $15 credit towards any digital photo purchase.


Q- What if I need to change my appointment after I book?

A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.


Q- May I cancel my appointment?

A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.


Q- What if my child gets sick?

A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.


Q- Where do I park?

A-Anywhere on property


Q- Are there restrooms at or near the photo area?

A- Yes, restrooms are located in the Food Court, as well as across from Macy's Women's & Children's