Fairview Town Center

Frequently Asked Questions

Welcome to Santa’s Winter Woods at Fairview Town Center. For 2019, we have taken your feedback and made improvements to Santa’s Winter Woods to give your family a magical experience!

As in years past, all visits with Santa at Fairview Town Center will be by appointment only. Here are the answers to the more frequently asked questions about Santa’s Winter Woods.

Q : Where is the Santa located at Fairview Town Center?

A : Santa will be located at 102 Fairview Station Parkway at Fairview Town Center. This is directly behind The Container Store.

Q : Why are visits with Santa by appointment only?

A : In the past we have experienced very long lines – as long as seven hours. That’s no fun for anyone. Appointments are truly the best way to offer a relaxed stress free experience for all visitors.

Q : How does the booking system work?

A : We schedule two or three families every five minutes depending on the day and time. The premise is the same one used at Disney – one family will be checking in, one will be visiting with Santa and one will be viewing their photos. When you arrive – you will check in at the welcome podium. If you are early, you may be asked to wait before entering the experience so that the staff can keep everything on schedule.

Q : Can I just show up and wait in line to see Santa?

A : No, all visits with Santa are by appointment only.

Q : Can I make an appointment at the photo set?

A : Yes, if you arrive without an appointment, the staff will assist you in scheduling an appointment. Please be aware that it may not be that day.

Q : Is there a cost to make an appointment with Santa?

A : The appointment booking portal requires a $25 deposit when you book your appointment. Your deposit includes your special time with Santa and one 5x7 picture or a $25 credit towards any digital photo purchase. THERE IS NO CASH BACK AT THE PHOTO SET.

Q : What if I need to change my appointment after I book?

A : When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account or use the link in your confirmation email and do so. Please be sure to log in and change your appointment rather than booking a new appointment. There will be no refunds for booking multiple appointments. Keep in mind that you may only rebook your appointment while time slots remain available.

Q : Can I cancel my appointment?

A : There are no refunds for cancellation after you have booked your appointment or if you no-show. You will be able to log in to your account and change your appointment while time slots are available as long as you do so at least one hour prior to your appointment.

Q : What if my child gets sick?

A : A: If your child is sick on the day of their appointment, you may log in to your account and reschedule your appointment as long as you do so at least one hour prior to your scheduled appointment. If you do not reschedule at least one hour before your appointment and you no-show, you will not receive a refund. Towards the end of the season, if all appointments are sold out, there may not be an opportunity to reschedule sick children.

Q : When should I arrive for my appointment?

A : We ask that families check in no more than 10 minutes prior to their scheduled appointment time and at least 5 minutes ahead of their scheduled appointment time. Please plan ahead and leave time to park.

Q : Where do I park?

A : Parking is located in front of the building along Fairview Station Parkway, behind the building on the East side of The Container Store and in front of Dillard’s to the West.

Q : What if I am running late for my appointment?

A : If you are more than 5 minutes late for your scheduled appointment, we may need to reschedule your appointment for another day. Towards the end of the season, we may not be able to reschedule your appointment at all. Please understand that thousands of people visit Santa every season and that the appointment system relies on everyone being on time so that everyone has a great experience.

Q : What hours is Santa available for visits?

A : Santa's 2019 hours vary daily and expand as we get closer to Christmas Eve. Only hours that are available will be open in the appointment booking system. Occasionally we add additional hours, which will show up in the on-line booking system when available. Remember, you must go online and make an appointment during these hours. All visits with Santa are by appointment only.

Q : I booked my appointment, but that time still shows as available on the web site. Am I really booked.

A : Yes. We schedule two or three families every five minutes. This allows each family double the time of the average Santa visit in other locations.

Q : What time does Santa take his break?

A : Santa generally breaks to feed his reindeer once daily and twice on Saturdays and Sundays. Any break times will not be available in the booking portal.

Q : Do I need to make an appointment to visit with Santa on Christmas Eve?

A : Yes, all visits with Santa are by appointment only. If your family would like to visit on Christmas Eve, we suggest you book your appointment early, as this date has booked up quickly in years past.

Q : Can I book Santa to come to my home?

A : Santa does not make home visits, but he will be available for private parties held at Santa’s Winter Woods on select mornings and evenings early in the season. A variety of party packages including snacks or a meal, crafts, stories and photos with Santa are available. Visit the Happening page at fairviewtowncenter.com for details.

Q : How much do the photos cost?

A : Your first 5x7 photo is included in your $25 deposit. Additional photo sheets start at $8.95. Digital downloads and items such as Holiday frames and décor will also be available for purchase. Video of your visit with Santa will also be available for purchase.

Q : Can we use our personal camera or video recorder when we visit Santa?

A : No, the use of personal cameras and video recorders is prohibited during your visit with Santa. HOWEVER, due to popular demand, we have arranged for several selfie areas this year where your phone or personal camera may be used. These areas will be clearly marked.

Q : Can pets visit Santa?

A : Yes, with an appointment. Well behaved, leashed or crated, and people friendly pets are welcome as part of family photos or for pet photos with Santa. You do need to make an appointment for your pets through the appointment booking portal.

Q : What gift does Santa give to the children?

A : This year, the Santa’s Winter Woods experience will include a children’s art component. Each child that visits Santa will receive a craft project – then be able to take that craft project to the children’s art area to complete. There will also be a craft for children to work on that can be left to decorate the photo area.

Q : Are there restrooms at the photo area?

A : Yes, there are restrooms, including baby changing stations, available at the photo area.

Q : I’ve heard about the Indoor Snow – what is it made of?

A : The indoor snow is a soap based product very similar to the bottles of bubbles you have probably purchased for your kids at home. The solution is run through an aeration process that produces the “flakes” that fall. The solution is completely nontoxic and can be brushed off immediately or will just dissolve after a moment or two. After feedback last year that it was hard to get the kids out of the snow at the entrances, we have incorporated the snow into a selfie station area that is available after the visit with Santa.

Q : Is there a place to get a drink or a snack at Santa’s Winter Woods?

A : Yes, this year there will be a self-service drink station that will offer coffee, hot chocolate, water and some small snacks in return for a donation to Children’s Advocacy Center of Collin County.

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