November 27 – December 10
Friday – Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)
December 11 – December 23
Monday – Saturday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)
10:00am – 5:00pm (Break 12:00pm – 1:00pm)
WE ACCEPT VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS
Frequently Asked Questions
Here are the answers to the more frequently asked questions:
Q: What exactly is a contactless in person experience?
A: Children will have no physical contact with Santa. Santa will still be in the photos and will still be able to chat with the children and hear their wishes, but there will be no physical contact. This includes sitting on Santa’s lap, hugging Santa, etc. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.
Q: Is my family required to wear a mask?
A: Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken, and a social distance of six feet must be maintained while the mask is off.
Q: How will the photos look?
A: This year, Santa’s photographer elves have some great ideas for getting some magical photos – while still keeping everyone safe. The set will have some modifications to maintain social distance while visiting Santa.
Q: Where is the Santa located at The Shops at Carriage Crossing
A: 4610 Merchants Park Circle, Ste. #551, Collierville, TN 38017
Q: Why are visits with Santa by appointment only?
A: Appointments are truly the best way to offer a relaxed stress free experience for all visitors. In addition, this year appointments will help us keep families social distanced and our guests and staff safe during the experience. For additional safety, only one appointment group/family at a time will be allowed in the space.
Q: How does the booking system work?
A: Available times will be displayed on your screen. Choose the time that works best for your family and follow the instructions to complete the booking process. You will receive an email confirmation as well as a reminder the day before your appointment.
Q: What do I do when I arrive for my appointment?
A: Call (805) 285-1149 to inform the host you have arrived for your appointment. The host will let you know if the area has been sanitized after previous guest and that it is now safe to come in to visit with Santa.
Q: Can I just show up and wait in line to see Santa?
A: No, all visits with Santa are by appointment only. If you are on property and would like to see Santa, please check the booking site for the next available appointment time. We are using an appointment system for your safety and the safety of other guests.
Q: Can I make an appointment at the photo set?
A: All appointments must be made in advance online. If you need assistance booking your online appointment, the staff at the photo set will be happy to help. Please call (805) 285-1149.
Q: Is there a cost to make an appointment with Santa?
A: There is no cost to book your appointment with Santa. Professional photos will be available to you after your visit. Please see pricing for photos and photo accessories at the top of the page. Photo purchases must be made with credit card only.
Q: What if I need to change my appointment after I book?
A: When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account and do so or use the link in your confirmation email to do so. Please be sure to log in and change your appointment rather than booking a new appointment. There will be no refunds for booking multiple appointments. Keep in mind that you may only rebook your appointment while time slots remain available. Please change your appointment if you know you won’t be able to make it to free up the space for others.
Q: Can I cancel my appointment?
A: You will be able to log in to your account and change your appointment while time slots are available as long as you do so at least one hour prior to your appointment.
Q: What if my child gets sick?
A: PLEASE DO NOT BRING YOUR CHILD OR ANY FAMILY MEMBER THAT IS SHOWING SYMPTOMS OF ILLNESS OF ANY KIND. If your child or any member of your party is sick on the day of their appointment, you may log in to your account and reschedule your appointment as long as you do so at least one hour prior to your scheduled appointment. Towards the end of the season, if all appointments are sold out, there may not be an opportunity to reschedule sick children.
Q: When should I arrive for my appointment?
A: We ask that families arrive no more than 10 minutes prior to their scheduled appointment time.
Q: Where do I park?
A: Parking is available immediately in front of and close to Suite 551.
Q: Do I need to make an appointment to visit with Santa on Christmas Eve?
A: Yes, all visits with Santa are by appointment only. If your family would like to visit on Christmas Eve, we suggest you book your appointment early, as this date has booked up quickly in years past.
Q: Can we use our personal camera or video recorder when we visit Santa?
A: Cameras and camera phones are allowed in Santa’s Workshop, but we ask that you please don’t step in front of the camera during the session.
Q: Can pets visit Santa?
A: Yes, with an appointment. Well behaved, leashed or crated and people friendly pets are welcome as part of family photos or for pet photos with Santa. You do need to make an appointment for your pets through the appointment booking portal.
Q: What steps are you taking to make sure that visitors are not exposed to Covid 19?
A: The safety of our guests and staff is top priority. The following processes will be used to keep the photo space clean and safe:
• The set will be thoroughly cleaned at least twice daily including all common areas and restrooms.
• High touch points such as door handles and counters will be cleaned after each guest.
• Hand sanitizer will be provided in the entrance atrium and photo printing area as well as in the restrooms.
• Only one family or group will be allowed into the space at a time.
• Families visiting will be distanced as they move through the process.
• The ordering and payment process has been moved to the guest’s smart phone to make the process as touchless as possible.
• Staff members will be wearing masks.
• All guests over the age of 2 should wear masks when entering and exiting the set.
• Families will be distanced from Santa during the photo process.