Frequently Asked Questions

Santa's Schedule

November 18 – December 3 (Closed Thanksgiving)
Monday – Thursday 12:00pm – 7:00pm (Breaks 2:00-2:15pm; 5:00-5:15pm)
Friday – Saturday 11:00am – 8:00pm (Breaks 2:00-2:15pm; 5:00-5:15pm)
Sunday 11:00am – 6:00pm (Break 1:00-1:15pm; 4:00-4:15pm)

December 4 – December 15
Monday – Thursday 11:00am – 7:00pm (Breaks 2:00-2:15pm; 5:00-5:15pm)
Friday – Saturday 10:00am – 8:00pm (Breaks 12:30-1:00pm; 5:30- 6:00)
Sunday 10:00am – 6:00pm (Break 12:00-12:15pm; 4:00-4:15pm)

December 16 – 23
Daily 10:00am – 8:00pm (Breaks 12:30-1:00; 5:30pm-6:00pm)

December 16-23
Daily 10:00am – 8:00pm (Break 1:00 – 2:00, 5:00 – 5:30)

December 24

11/22 Sensory Santa 12:00pm – 2:00pm Reservation Required
11/29 Pajama Day
12/6 Pet Day
12/13 Ugly Sweater Day

Q- Where is Santa Located?
A- UPDATE: Santa’s Cottage is now located between Tempur-Pedic and Bassett Furniture.

Q- May I just show up and wait in line?

A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Can I bring in my pet for pictures?

A- We ask that you please schedule your visit with Santa on December 6th for Pet Day.

Q- Where do I park?

A- Parking can be found along Towne Centre Boulevard, Sail Place, or in the South Garage, located across from Target. From the garage, you can use the Paseo to connect you to the Boulevard or walk toward P. F. Chang’s where you will see the Cottage to the left.