Frequently Asked Questions

Santa’s Schedule

November 17 1:00pm – 5:00pm

November 18 11:00am – 8:00pm (Break 3:00 – 4:00)

November 19 11:00am – 6:00pm (Break 3:00 – 3:30)

November 20 – December 14
Sunday – Thursday 11:00am – 7:00pm (Break 3:00pm – 4:00pm)
Friday – Saturday 11:00am – 8:00pm (Break 3:00pm – 4:00pm)

December 15 – 23
Daily 10:00am – 8:00pm (Break 3:00pm – 4:00pm)

December 24
9:00am – 5:00pm (Break 12:30pm – 1:30pm)

Pet Night
November 27, December 4, 11 & 18
4:00pm – close

Sensory Santa
December 3 & 10 9:30am – 10:30am

Q- Where is Santa Located?
A- Lower Level near Forever 21.

Q- May I just show up and wait in line?
A- Yes. While reservations are recommended walk-ins are accepted. Please note that reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?
A- Yes, but it is best to make it on line prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?
A- The appointment portal requires a $25.00 deposit. Your deposit includes your special time with Santa and a $25.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?
A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?
A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?
A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?
A- Lower Level parking lot near the mall entrance and Forever 21.