Frequently Asked Questions


November 12 Santa Arrival Event 11:30am Set to open at 12:30pm – 7:00pm

November 13 – 30 (Closed Thanksgiving)
Monday – Thursday 11:00am – 8:00pm
Friday – Saturday 11:00am – 9:00pm
Sunday 11:00am – 7 :00pm** Pet Night 7pm-10pm

December 1 – December 16
Monday – Saturday 10:00am – 9:00pm
Sunday December 3 11:00am – 10:00pm** Pet Night
Sunday December 10 9:00am-7:00pm* Breakfast with Santa
Sunday December 17 9:00am – 7:00pm * Casa Cuna Orphanage

December 18 – 23 9:00am – 9:00pm

December 24 9:00am – 7:00pm

December 25 CLOSED

Pet Night
November 20 & December 4

7:00pm – 10:00pm

Breakfast with Santa
December 10
9:00am 11:00am

Casa Cuna Orphanage
9:00am – 10:30am

December 26 – 31 Tuesday – Saturday 11:00am -8:00pm
Sunday 11:00am – 7:00pm
January 1 CLOSED
January 2 – 4 Tuesday – Thursday 11:00am – 9:00pm

Q- Where is Santa Located?
A- 1st Level – Grand Court 1er Nivel – Atrio Central

Q- May I just show up and wait in line?

A- Yes. We will only be taking reservations for limited hours Monday – Thursday each week. Friday, Saturday & Sundays will be walk-ins only. Please note that Monday – Thursday reservations have priority and walk-in customers will be worked into the queue as time permits. Wait times could exceed one hour.

Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- Closest entrances are The Cheesecake Factory or the JC Penney entrance.