Frequently Asked Questions

Santa Photo Hours

November 20 -December 16
(Closed Thanksgiving Day)
Monday – Saturday 11:00am – 7:00pm (Break 1:00pm – 1:45pm; 4:00pm – 4:45pm)
Sunday 12:00pm – 6:00pm (Break 3:00pm – 3:30pm)

December 17 – 23
Daily 11:00am – 8:00pm (Break 1:00pm – 1:45pm; 4:00pm – 4:45pm)

December 24 9:00am – 5:00pm (Break2:00pm – 2:30pm)

Pet Night

Wednesday, December 1, 8 & 15
4:00pm – 7:00pm

Q- Where is Santa Located?

A- Lower level next to L.L. Bean

Q- May I just show up and wait in line?

A- Reservations are required for this event. There are limited spaces available. If you arrive without a reservation, the staff will do their best to book you into an open space, if available.

Q- Is there a cost to making an appointment with Santa?

A-The appointment portal requires a $20 deposit. Your deposit includes your special time with Santa and a $20 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A-When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A-There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A-Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- Closest entrance is next to L.L. Bean.