Frequently Asked Questions

Santa Photo Hours

November 11
1:00pm – 8:00pm (Break 2:00pm – 3:00pm)

November 12- November 22
Monday – Friday 12:00pm – 7:00pm (Break 2:00pm – 3:00pm)
Saturday 11:00am – 8:00pm (Break 2:00pm – 3:00pm)
Sunday 12:00pm – 6:00pm (Break: 3:00pm – 3:30pm)

Closed Thanksgiving

November 24 – December 14**
Monday – Thursday 11:00am – 7:00pm (Break 2:00pm – 3:00pm)
Friday – Saturday 10:00am – 8:00pm (Break 1:00pm – 1:30pm; 5:00pm – 6:00pm)
Sunday 12:00pm – 6:00pm (Break: 3:00pm – 3:30pm)
**Saturday December 2 12:30pm – 8:00pm (Break 3:00pm 4:00pm)
**Tuesday December 5 11:00am – 4:00pm
**Thursday December 7 11:00am – 3:00pm

December 15 – 23
Daily 10:00am – 8:00pm (Break 1:00pm – 1:30pm; 5:00pm – 6:00pm)

December 24
10:00am – 4:00pm (Break 1:00pm – 1:30pm)

Special Events

Santa’s Birthday Celebration and Holiday Kickoff
Saturday, November 11 11am-1pm

Santa Cares
Sunday, December 3 10am – 12pm

Santa's Luau
Wednesday, December 6 3:00pm – 7:00pm

Santa & Friends
Saturday, December 2 1:00pm – 3:00pm Elsa and Anna of Disney’s Frozen
Saturday, December 9 1:00pm – 3:00pm Disney Princesses Belle and Cinderella
Friday, December 15 6:00pm – 7:30pm Buddy the Elf

Q- Where is Santa Located?
A- Santa photo experience is located on the Lower Level in Center Court at Bridgewater Commons.

Q- May I just show up and wait in line?

A- Yes. We will only be taking reservations Monday – Thursday each week. Friday, Saturday & Sundays will be walk-ins only. Please note that Monday – Thursday reservations have priority and walk-in customers will be worked into the queue as time permits. Please expect wait time.

Q- Can I make an appointment at the set?

A- Yes, but it is best to make it online prior to coming to the set to assure a time that is convenient for you.

Q- Is there a cost to making an appointment with Santa?

A- The appointment portal requires a $20.00 deposit. Your deposit includes your special time with Santa and a $20.00 credit towards any digital photo purchase.

Q- What if I need to change my appointment after I book?

A- When you book an appointment you will create an account in the system. If you need to change your appointment, simply log into your account (click the “Existing customers click here” button) enter your email and password, and sign in. Click on the booking and “change booking” button.

Q- May I cancel my appointment?

A- There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log into your account and change your appointment while time slots are available.

Q- What if my child gets sick?

A- Please do not bring your child or any other family member that is showing symptoms of illness of any kind. You may log into your account and reschedule your appointment.

Q- Where do I park?

A- While all parking lots offer access to the Santa photo experience, the closest parking lot is Lot #8 by California Pizza Kitchen.

Q- Can I pay cash?

A-Cash is not accepted. Credit or Debit cards only.

Q- Who can I contact for Customer Service?

A-You can reach someone on the Santa set at 848-893-9916 or email Customer Service at

Q- Are there special events with Santa?

A-Yes, there are! Please visit our Events Calendar on our website to get more details.